Delivery & Returns
Delivery & Shipping Fees
Deliveries within West Malaysia are free for orders exceeding RM300.
For orders below RM300 will be subjected to a delivery fee of RM10-15 (West Malaysia) or RM16 and above (East Malaysia) depending on the selected courier.
International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. Please contact us at firstname.lastname@example.org for assistance.
During dispatch times for orders may take up to 2-3 days for deliveries within Malaysia.
We are not able to advise on international shipping, however, you will be given shipping details on your order.
Customs and Import Duties
Any customs or import duties that may be charged once the parcel reaches its destination country must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges and cannot advise that the cost would be as customs policies and import duties vary widely from country to country.
We suggest that you contact your local customs office for current charges before you order to avoid unexpected charges.
Please note that we won't be able to accept returns on parcels where customers refuse to pay customs. Kindly clarify these charges before placing your order with us.
Returns & Exchanges
You have  calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item.
If your return is approved, we will initiate an exchange. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Do not hesitate to contact us at email@example.com if you have any questions on how to return your item to us.